After payment, retrieve the declarations, policy, endorsements and insurer’s confirmation. Verify that the pet and chosen benefits are correct. Record the effective time directly from the issued documents; do not infer it from the payment timestamp or the moment an app shows an active account.
| You received | It tells you | Still verify |
|---|---|---|
| Quote reference | An offer or proposed configuration exists. | Whether it was accepted and issued. |
| Payment confirmation | A payment action was recorded. | Which contract and effective time it relates to. |
| Policy documents | The issued terms can be inspected. | The pet, address, selected benefits and all relevant restrictions. |
| Medical-record request | The insurer needs specified history. | The correct practice sent it and the insurer received it. |
If the documents are missing or inconsistent, contact the insurer through its official account or support route. Save the issue and response. Do not purchase another policy merely because an email has not arrived without first checking what the company has actually issued.